Hot 9 takes your personal information seriously. This privacy policy clearly explains what data we collect, why we collect it, and how we keep it safe.
All data transmitted through hot 9 is secured with 256-bit SSL encryption. Your password and banking details remain completely private.
Hot 9 never sells your personal data to third parties. Your name, phone number, and email are never shared with advertisers.
Documents submitted for identity verification are stored on secure servers and accessible only to authorized personnel.
Hot 9's servers are protected by internationally certified firewalls and anti-intrusion systems. Data is backed up on a regular basis.
You can request a copy of your stored data or ask for it to be deleted at any time. You have full control over your information.
Hot 9's privacy policy is built to international data protection standards and is regularly audited by third parties.
Hot 9 (hot9.app) is a trusted online betting platform in Bangladesh. We believe your personal information is your asset, and keeping it safe is our greatest responsibility.
This privacy policy applies to hot 9's website, mobile app, and all related services. By using any hot 9 service, you automatically agree to this privacy policy.
We want you to clearly understand what information we collect and how it's used. This document is written in plain language so any member can follow it easily. If you have any questions, feel free to reach out to our support team directly.
This Privacy Policy is an integral part of hot 9's Terms & Conditions. We recommend reading both together.
Hot 9 only collects information that is genuinely needed to provide you with the best service. We do not collect any data beyond what is necessary.
| Data Type | Time of Collection | Required? |
|---|---|---|
| Name & Date of Birth | Registration | Yes |
| Mobile Number | Registration | Yes |
| NID / Passport | KYC Verification | For large transactions |
| IP address | Automatic | Yes |
| Cookie Data | Site Visits | Optional |
Hot 9 uses your information only for the purposes listed below — nothing else.
hot 9 never sells your information to marketing companies or advertisers.
Hot 9 is extremely careful about sharing your personal information with third parties. Below are the limited circumstances in which data may be shared:
Hot 9 works with payment gateways, KYC verification services, and technology providers. Only the necessary information is shared with these partners, and they are contractually bound to comply with our privacy policy.
Hot 9 may be required to share data in response to a lawful order from Bangladeshi authorities or international regulatory bodies. This typically arises in money laundering investigations or criminal proceedings.
Hot 9 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
You can disable optional cookies through your browser settings. However, turning off certain cookies may affect the functionality of some features on the site.
hot 9 never uses tracking cookies to monitor your activity on other websites.
Hot 9 does not retain your data longer than necessary. The retention periods for different types of information are listed below:
| Data Type | Retention Period |
|---|---|
| Account information (active) | Until account closure |
| Transaction records | 5 years after account closure |
| KYC Documents | 3 years after account closure |
| Cookie Data | Up to 12 Months |
| Support Chat History | 2 Years |
Certain data may need to be retained beyond the standard period due to legal obligations. You will be informed if this applies.
As a hot 9 member, you have full rights over your own data. Your rights are detailed below:
To exercise any of these rights, email support@hot9.app or reach us via live chat. hot 9 typically responds within 30 business days.
Certain information may not be possible to delete due to legal obligations, such as transaction records.
Hot 9 is strictly for users aged 18 and above. We never knowingly collect data from minors.
If we become aware that a minor is using our service, the account will be immediately suspended and all associated data will be deleted.
If a parent or guardian suspects their child is using hot 9, please contact us immediately at support@hot9.app.
Hot 9 follows the highest industry standards to protect your data. Our security measures include:
In the event of a security breach, hot 9 will notify affected members within 72 hours and take all necessary action.
Hot 9 reserves the right to update this Privacy Policy as needed. For any significant changes:
Continued use of the service after any changes constitutes acceptance of the updated policy. If you do not agree, you may request to close your account.
For any questions, complaints, or requests related to this privacy policy or your personal data, please contact us:
hot 9 is fully committed to protecting your privacy. Your trust is our most valued asset.